Issues and returns

Once you have received your order, if you do not like the product or it does not meet your expectations, you have 30 days to request a return. Requesting a return is very easy. You can use the cancellation form, but for your convenience we recommend the following:

1. Log in and go to “My Orders”.

2. Select the order you want to return by clicking “View Order”.

3. In the “Return” tab, select the products you want to return and enter the quantities.

From that point on, we will take care of everything. We will send a carrier to your address to collect the product you want to return. IMPORTANT: Prepare the product for collection. Return it disassembled and with its internal protective materials, preferably in the original packaging. If you no longer have it, you may use any other packaging that adequately protects the product during transport.

Once you have received your order, you have 30 days to request the return through the website in the “My Account” section.

Returning a product or reporting an issue is very easy. To do so, go to “My Account”:

1. Log in and go to “My Orders”.

2. Select the order you want to return by clicking “View Order”.

3. In the “Return” tab, select the products you want to return and enter the quantities.

4. We recommend stating the reason for the return and the solution you would like us to provide (voucher, refund or replacement). You can attach images and add comments. This information will help us process your request more quickly.

We will reply to your request by email within a maximum of 2 working days. If you placed the order as a guest and it is therefore not linked to an account, you can create an account using the same email address or request the return through our contact form.

Prepare the product for collection. Return it disassembled and with its internal protective materials, preferably in the original packaging. If you no longer have it, you may use any other packaging that adequately protects the product during transport. The customer will be responsible for any loss in value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

We can only make changes to your order if it has not yet left our warehouse. If you want to change a product that has not yet been shipped, contact us through the contact form.

If the order has already been shipped and you want to make a change, you will need to wait until you receive it and then request the return through the website in the “My Orders” section of your account. To order a product in another colour or size, you will need to place a new order for the item or items you want.

If you have received a faulty or damaged item, you can submit a claim directly through your personal account.

1. Log in and go to “My Orders”.

2. Select the order you want to return by clicking “View Order”.

3. In the “Return” tab, select the products you want to return and enter the quantities.

4. State the reason for the return and the solution you would like us to provide. You can attach images and add comments. The more details you provide, the faster we will be able to process your request.

We will reply to your request by email within a maximum of 2 working days. If you placed the order as a guest and it is therefore not linked to an account, you can create an account using the same email address or request the return through our contact form.

IMPORTANT: Prepare the product for collection. Return it disassembled and with its internal protective materials, preferably in the original packaging. If you no longer have it, you may use any other packaging that adequately protects the product during transport.

If you have received an item that does not match your order, let us know as soon as you notice it. In this case, we will send you the correct item as soon as possible. OfficeChair365 will cover the cost of collecting the incorrect product and delivering the correct one. To submit the claim, go directly to the “My Orders” section of your account and select “Incorrect product” as the reason.

IMPORTANT: To allow us to collect the incorrect product, it must be disassembled and properly packaged to prevent damage during transport. If you no longer have the original packaging, you may use any other packaging that adequately protects the product.

For voluntary returns of products that have already been delivered and are returned within the 30-day return period, we will refund the full amount paid for the returned products. We will arrange collection of the product from your address, with the collection cost payable by the customer. If the product is faulty, damaged or does not match the item ordered, OfficeChair365 will cover the costs necessary to resolve the issue.

In the event of a return, we will handle receipt of the parcel and coordinate with the transport company. If you prefer, you can also send the parcel yourself using a carrier of your choice.

To allow us to collect your order, the product must be disassembled, properly packaged and sufficiently protected to prevent damage during transport. The customer will be responsible for any loss in value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

The refund will be made using the same payment method used for the purchase, within a maximum of 14 calendar days from the date on which you request the return. If you send the product yourself, we may wait until we receive it or until you provide proof of shipment before issuing the refund. The time it takes for the amount to appear in your account will depend on your bank or the payment method used.

No, the refund will be made using the same payment method used for the purchase.

At the time of delivery, check that the products and packaging are in good condition and that the number of parcels delivered matches the number shown on the delivery note. If you notice any discrepancy, write “accepted subject to inspection” on the delivery note and also state the reason.

OfficeChair365 offers several options depending on the nature of the issue:

- Repair or replacement: If a product is faulty, the customer may request its repair or replacement free of charge, unless one of the options is impossible or disproportionate under the applicable regulations.

- Refund: Refund of the amount paid where appropriate according to the nature of the issue and the applicable regulations. Processed within 7 to 10 days.

- Voucher: If you prefer, you may voluntarily choose to receive the amount as a voucher for a future order. Issued within 2 to 3 days. This method is processed more quickly than a refund.

Once the collection date has been confirmed, collections are normally completed within a maximum of 5 working days. If this period has passed and the carrier has still not contacted you, contact us through our contact form.